Thank you for visiting www.carlaquiroga.com! We are happy to assist you in anyway possible. If you would like to contact our customer service, please email us at cq.dsgn@gmail.com.

 

Shipping

- At this moment we only ship to the Continental United States. We apologize but we are currently unable to ship to Hawaii, Alaska, U.S. territories, P.O. Boxes and APO/FPO/DPO addresses.

- We offer free shipping on all orders over $300 and $10 Flat Rate Shipping on all other orders.

- Orders take up to 2-3 business days to be processed and up to 3-5 business days to be delivered.

- All orders will be shipped via DHL on regular business days, Monday to Friday.

- Once your payment has been authorized, your order will be processed and shipped. Once the shipment leaves our warehouse you will receive an e-mail confirmation with a tracking number.

- We are not accountable for shipping delays due to weather conditions, incorrect shipping addresses or extraordinary circumstances that escape our control. If your order is sent back to us through the carrier due to an incorrect shipping address, we will contact you, and ship the package back. You will be responsible for any additional charges.

 

Returns 

- If you are not completely satisfied with your CQ online purchase, you may send it back to us for a refund. At this moment we do not accept exchanges, but you are welcome to place a new order.

- All merchandise must be returned unworn, unwashed and with hang tags intact. We have the right to deny a return or credit if the merchandise does not meet our return policy requirements.

- Please email us at cq.dsgn@gmail.com BEFORE returning the product so we can provide you with a return authorization number. Remember to include your name, order number and item you want to return.

- We only accept returns that have been postmarked within 14 days of the delivery of the shipment. Please note that items returned after this period of time will not be eligible for a return.

- Customers are responsible for all return charges, including shipping, duty and tax, if applicable.

- Refunds are processed within 7 business days after we receive the merchandise. We do not refund shipping costs.

- All merchandise on sale is Final Sale. No returns on Final Sale items will be accepted.

- For your protection, we suggest that all returns are sent back to us with a traceable carrier emailed to us at cq.dsgn@gmail.com. Most major carriers offer tracking information.

 

Payments

- Currently we only accept PayPal for US orders and bank deposit for orders placed in Bolivia. We do not accept personal checks or money orders.

  

Couldn’t find the answer to your question? Email us at cq.dsgn@gmail.com.